Syncfusion recently hosted a webinar to cover the ins and
outs of the Syncfusion global license. We received many questions about the
license, and our client relations team, led by Pat Staley, has provided answers.
Read on for a full overview of the Syncfusion global license, or visit Syncfusion’s YouTube channel to watch the webinar in full.
Q: Regarding the free
license for companies with 5 developers or less than $1m in annual revenue: when
does that license expire?
A: The Community License
has several criteria that make it distinct from the global license, so there is
no single answer to that question. Any customers with questions about the Community
License should contact a Syncfusion sales representative.
Q: Our business
line in health care requires that we obtain business agreements with
contractors and vendors. Has Syncfusion signed these kinds of BAs in the past?
A: We work with
many companies that request such documents, and we can always put you in touch
with our legal team for specifics.
Q: We develop
products. If we want to use dashboards, do our clients need to buy the
Dashboard Server or is it royalty-free?
A: Please contact
with your contact information and company details. In situations like this, we
work with our clients to reach the best solution; there is no single answer.
Q: Is there a
A: Our license
model reflects a 1-year term unless you make other arrangements during the
Q: Can I use my
global license to create software that has Syncfusion controls embedded within
it and sell this software to my clients, or does that require a reseller or
A: If you are
providing an end-product to your client, and additional coding will not be
needed, you may sell your software to your client with just the global license.
If the software requires additional work over time, you will need to speak with
your Syncfusion sales representative to ensure you have the correct license.
Q: When does my
A: You can log
into your portal and view the expiration date under License and Keys.
Q: Who is
my client relations representative?
send an email to firstname.lastname@example.org
and we will be happy to have your dedicated client relations representative
reach out to you.
Q: How do I
get added to a portal?
out to your portal administrator, or send an email to email@example.com
and we will reach out to you to assist.
portal shows my license is expired. How do I get this updated?
A: Please contact
your portal administrator to ensure that you are added to the portal, or you
can contact firstname.lastname@example.org
and our team will assist you.
don’t I see the global license under My Orders?
order may be under a different profile; only orders placed under your login will
Q: Is the
purchase price a one-time fee?
A: The global
license is a subscription, renewing annually unless otherwise negotiated.
support charged separately?
A: No, all
support is included in your standard license subscription. However, we do
offer consulting services for custom development separate from the global
license. You can contact email@example.com
for more information on consulting if you are interested.
Q: I have contractors
that do my development. Are they covered by the global license?
A: They can
be! The flat license structure (project, division, and global) is designed
for use by third-party contractors. If that is requested and agreed upon,
we will include that information in your Master License Agreement.
Q: What is
the benefit of including all my users in the portal?
Developers can see support incidents created within the portal and can receive
patches and updates so users are all working on the same version of
Syncfusion. Our client relations team also monitors accounts to ensure
that you do not have an excessive amount of support incidents open at one
time. Ensuring that all of your users are in the portal helps us to manage
your account and incidents.
Q: Can you
tell me more about the client relations department?
A: The CRD
is your trusted advisor within Syncfusion. You will have direct contact
with a representative who can assist with service, support, and product education,
and who can be the ally you need for your development.
Q: If I
have a flat license, do I have to update Syncfusion with users I need added to
Syncfusion does not need to be notified when a user needs to be added.
would I want to create a new portal each time I start a new project?
A: Not only
is this a great organizational feature that keeps your projects autonomous from
one another, each portal can support a different product version, allowing you
to upgrade each project as needed. There is no co-dependency here.
I have to assign a platform or component to each project? What if I have
multiple components being used on one project?
A: The only
time Syncfusion will ask you to associate a platform or component with a
project is during incident creation. You can use multiple controls or
components on one project, but only if the components are using the same
product version. As mentioned, the portal can only support one product
version at a time.
Q: Can my
developers create new portals on their own?
A: Only the
Portal Admin can create new portals.
Q: Do my
developers all log in to the same portal to access licenses or components?
developer or user will have their own personal login and account portal to
obtain licenses, create incidents, and download product versions.
Syncfusion, company, global license
Q&A from our recent webinar about the Syncfusion global license.